Salient Points of PM Narendra Modi’s address at the Awards for Excellence in Public Administration, on Civil Service Day on 21 Apr, 2017

Earlier, role of the government, from healthcare to wanting to set up an industry, was very strong. Things are changing since 15 years
People are now seeing alternatives. For example- it can be about a private airline or a private healthcare service
Changing trends in the last 15-20 years have altered the dynamics. Competition can play a big role in bringing a qualitative change
With changing times, a need may arise that we may have to change our working style. From regulator, we need to be an enabling entity
With quantum jump in work must also come a qualitative change
Hierarchy remains an issue- this is something we inherited from colonial rulers & we did not leave that behind in Mussoorie
E-governance, M-governance, social media- these are good means to reach out to the people and for their benefits
A spirit of ownership is essential. Let us believe that through this set up we can bring a positive change in people’s lives
The push for reform comes from political leadership but the perform angle is determined by officers & Jan Bhagidari transforms
Every policy of ours and its implementation has to be outcome centric
India is seen as a ray of hope world over and our democratic values are globally admired

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